Refund policy
Returns & Exchange Policy
Due to the personal care and hygiene nature of our products, we uphold the highest standards of cleanliness and care in their manufacturing and handling. For this reason, Sonne Skincare Technology does not offer exchanges or accept returns of products once they have been shipped. Our internal policy prohibits products from being reintegrated into inventory for resale.
WHAT IF I RECEIVED THE WRONG PRODUCT?
If you received a product different from what you ordered, we will promptly arrange for the correct item to be sent to you. Please notify our customer service line within the first 24 hours of receiving the incorrect product. We require the following information:
-
Photographs of the original package (exterior and interior)
-
Your full name
-
Date of purchase
Upon receiving this information, we will contact you and provide further instructions on how to proceed.
Refund Policy
Sonne Skincare Technology issues refunds to customers only for the following reasons:
-
Incorrect Payment Received: If an overpayment was made by the customer, and the difference is in their favor.
-
Out of Stock: If a purchase was made, and the product is out of stock and cannot be shipped within our established shipping policy timeframe. In this case, the customer may choose between a refund or agreeing to wait for inventory replenishment and a new estimated shipping time.
-
Order Cancellation: If the purchase is canceled before the order has been processed for shipment.
Once a refund is authorized, it will be processed and applied to your credit card or original method of payment within 10 business days of authorization. Sonne Skincare Technology will send you a payment confirmation and follow up to ensure you've received it.
CONTACT SONNE LAGUNA
EMAIL: sonne.laguna@gmail.com
PHONE / WHATSAPP: + 52 (871) 13351746
CUSTOMER SERVICE HOURS:
Monday - Friday: 8:00 AM - 6:00 PM (CST/MST/PST)